I’ve spent my career studying how humans interact with increasingly autonomous systems — from robotics and defense applications to business financial workflows and AI-assisted decision making.
Across domains, I’ve been interested in the same core questions:
How does automation reshape responsibility, attention, and task performance?
What happens when systems become capable enough that humans stop fully understanding them?
What happens when the system makes a mistake?
How do humans build trust with technology?
My work sits at the intersection of UX and behavioral research, systems thinking, and product strategy. I’m particularly interested in helping teams navigate ambiguity in emerging technologies and designing systems that align with real human behavior rather than idealized assumptions.
Understand the impact of the entire system on the person, not just the UI
Automation changes work but does not completely remove it
Trust in an automated system is not binary - it shifts over time and can differ for different contexts
Humans are adaptive, inconsistent, and pragmatic
Planning, execution, sharing insights:
Experimental design and methods selection
Research question refinement and goals identification
Training and enabling cross-functional partners for their own customer insights
Data-informed storytelling
Programming background to understand technical discussion and product development
Workshop facilitation
Data triangulation
Quantitative Research:
Survey design and execution
Data analysis (cross-tabs, t-tests, etc.)
Specific survey methods of note: MaxDiff, TURF, tree testing, NPS, SUS
Specific tools of note: Qualtrics, QuestionPro, SurveyMonkey, Pendo, R
Qualitative Research:
Interview facilitation
Authoring discussion guides (for self or teammates)
Themes synthesis
Specific methods of note: concept testing, usability testing, card sorting, co-design
Specific tools of note: Usertesting, User Interviews, Rally, Marvin, Maze
Productivity and Project Management:
Asana, Jira, Notion, Airtable, Google Suite, Figma, Figjam, Figma Make
Gemini, Glean
Diverse user groups: small businesses, financial back office, government, military, consumer (tech), internal teams, software engineers
Business AI products
Government systems
Operational tools
Financial management systems
Robotics and self-driving vehicles